Delete your MyVisitVault account

MyVisitVault, by MyVisitVault LLC

How to ask

1. Email [email protected] from the email address you use for MyVisitVault, with the subject "Delete my account". You don't need the app.
2. We'll reply to that address to confirm the request came from you. We won't act on a request we can't confirm.
3. We'll delete your account within 30 days of confirming, and email you when it's done.

What is deleted

• Your account, sign-in and plan details.
• Your encrypted backups.
• Shared records waiting on our servers to be delivered, and your access to people shared with you.
• Your device registrations and notification tokens.

What isn't deleted

• Records on your phones stay there until you delete the app or the records.
• Co-caregivers keep the copies already on their phones of people you shared with them.
• We keep a record that the account was deleted, and when, for 12 months, to show the request was completed and to prevent abuse.
• Error reports aren't linked to your account and are deleted automatically after 90 days.

Cancel any subscription separately

Deleting your account doesn't cancel a store subscription. Cancel it with the store you bought it from:

• Apple subscriptions
• Google Play subscriptions

Read more in our Privacy Notice.